Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how farnivelora.top d.o.o. ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website farnivelora.top or use our services. We are the data controller responsible for your personal data under the General Data Protection Regulation (GDPR).

Data Controller:
farnivelora.top d.o.o.
Zaloška cesta 123
1097 Ljubljana, Slovenia
Registration Number: 9632587415
VAT Number: SI96735824

Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide:

  • Contact details (name, email address, phone number)
  • Company or restaurant information
  • Messages and inquiries sent through our contact forms
  • Service preferences and requirements
  • Any other information you choose to provide

Information We Collect Automatically:

  • Website usage data (pages visited, time spent, navigation patterns)
  • Technical information (IP address, browser type, device information)
  • Cookie data and tracking identifiers
  • Referral sources and marketing campaign data

How We Use Your Information

We process your personal data for various legitimate business purposes as outlined below. The use of your data is always based on a lawful basis under GDPR, including consent, legitimate interests, or contractual necessity.

Service Provision:

  • Responding to your inquiries and providing customer support
  • Delivering our restaurant customer data platform implementation services
  • Managing our business relationship with you
  • Processing service requests and consultations

Communication:

  • Sending service-related communications and updates
  • Providing technical support and assistance
  • Sharing relevant industry insights and best practices
  • Marketing communications (with your consent)

Website Improvement:

  • Analysing website usage to improve user experience
  • Conducting research and development for new services
  • Ensuring website security and preventing fraud
  • Complying with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
  • Legal Requirements: When required by law, regulation, or valid legal process
  • Business Protection: To protect our rights, property, or safety, or that of our users or others
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Generally, we retain contact information and communication records for up to 7 years after our last interaction, unless a longer retention period is required by law.

Cookie data is typically retained for shorter periods as specified in our Cookie Policy. You can request deletion of your personal data at any time, subject to our legal obligations and legitimate interests.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Privacy Contact:
Email: [email protected]
Phone: +386 12159343
Address: Zaloška cesta 123, 1097 Ljubljana, Slovenia

You also have the right to lodge a complaint with the relevant supervisory authority if you believe we have not complied with applicable data protection laws.

Governing Law

This privacy policy is governed by the laws of Slovenia and the European Union, including the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the jurisdiction of Slovenian courts.